Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused

Reservation and Ticketing Executive

to manage flight bookings, fare quotations, and issuance of air tickets for both domestic and international travel. The ideal candidate should have hands-on experience with GDS systems and a strong understanding of airline policies and procedures.

Key Responsibilities: Air Ticketing & Reservations:

Handle domestic and international flight bookings using GDS platforms (Amadeus/Galileo/Sabre). Issue, reissue, void, and cancel tickets in compliance with airline policies. Quote and explain airfare rules, taxes, and penalties to clients. Process refund applications and track the refund status with airlines. Maintain booking records and update PNRs as per travel changes or client requests.

Customer Interaction:

Assist clients with flight inquiries, travel routes, airline options, and schedules. Offer alternative travel solutions during disruptions (e.g., delays, cancellations). Build rapport with walk-in customers, corporate clients, and repeat travelers. Provide pre-travel assistance and ensure clients receive their tickets and itineraries on time.

Coordination & Reporting:

Liaise with Airlines for fare quotes, seat confirmations, and special service requests (SSR). Keep updated with airline circulars, fare revisions, and promotions. Submit DSR

Qualifications & Skills:

Min 2-3 years of experience in air ticketing and reservations. Proficiency in GDS (Amadeus, Galileo, or Sabre is a must). Strong communication and interpersonal skills. Ability to work under pressure and handle multiple bookings efficiently.

Key Attributes:

Client-focused with a problem-solving mindset. Adaptable to changes in airline rules and travel trends. Team player with time management skills. Willingness to work extended hours or weekends, if needed.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Schedule:

Fixed shift
Experience:

CRS / GDS : 1 year (Required)
Work Location: In person