Job Description

Key Responsibilities
Assist travelers with new bookings, booking changes, cancelations, and refund processing.
Support hotel partners with reservation updates, special requests, and payout clarifications.
Coordinate with Key Account Managers to resolve hotel-side booking issues.
Ensure all bookings are updated accurately in the system and confirmations are shared on time.
Process refunds, verify payout requests, and escalate discrepancies promptly.
Respond to inquiries via calls, emails, or chats in a clear and empathetic manner.
Maintain accurate records in CRM and reservation tools.
Collect and share guest feedback to improve service quality.
Follow up with customers to ensure issues are resolved to their satisfaction.
Support the Reservations team with daily reports and status updates.
Requirements
Key Skills & Requirements
1-2 years of experience in reservations, customer service, or support (travel/hospitality preferred).
Strong communication and problem-solving skills.
Familiarity with online booking systems or Property Management Systems (PMS).
Organized, detail-oriented, and comfortable handling multiple requests.
Good understanding of refunds, modifications, and payouts in travel operations.
Proficiency in MS Office, CRM, or other booking tools.
Willingness to work shifts/weekends if required.
Benefits
Why Join Us?
Be part of a growing, innovative travel tech company.
Support travelers and hoteliers worldwide.
Work with a transparent, supportive, and growth-focused team.
Clear learning path and future growth opportunities.