Job Description

Job Summary:

We are seeking a detail-oriented and experienced

Reservation Supervisor

to oversee the daily operations of our reservations team. The ideal candidate will have a strong background in hotel reservations, excellent communication and leadership skills, and

hands-on experience with IDS Software (Hotel Property Management System)

.

Key Responsibilities:

Supervise the reservations team and ensure smooth, efficient handling of all bookings. Monitor incoming reservations via phone, email, and online platforms. Maintain up-to-date records in IDS Software and ensure system accuracy. Coordinate with Front Office and Sales & Marketing teams to optimize occupancy and revenue. Manage group bookings, special requests, and VIP arrivals. Conduct regular training sessions for reservation agents, especially on IDS usage. Generate daily, weekly, and monthly reports from IDS for management. Ensure all reservations comply with hotel policies and standards. Handle guest inquiries and complaints in a professional and timely manner. Assist with rate loading, packages, and promotions in IDS.

Requirements:

Proven experience in hotel reservations, with at least 2 years in a supervisory role.

Mandatory knowledge and experience with IDS Software (Fortune Next / IDS Next).

Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Ability to train and lead a team effectively. Knowledge of OTA platforms and channel managers is a plus. Flexible to work in shifts, including weekends and holidays.
Job Type: Full-time

Pay: Up to ?30,000.00 per year

Benefits:

Cell phone reimbursement Food provided
Schedule:

Morning shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person