? Processes reservations by mail, telephone, fax, Sales Office or central reservation systems referral.

? Knows the type of rooms available as well as their location and layout.

? Knows the Hotel position, Category wise availability and the BAR (Best Available Rate).

? Familiar with handling OTA extranets like Booking.com, MMT etc.

? Responding to all guest messages on Booking.com extranet and marking No Shows to avoid cancellation commission.

? Knows the credit policy of the hotel and how to code each reservation.

? Should be familiar with all Market Segments and Business sources in order to tag appropriately to all individual reservations.

? Communicates reservation and group information to the front desk and other departments.

? Develop good open communication and rapport with all guests, Travel Agents, Sales, RSOs and RMOs.

? Ensure all guest account details are correct and accurate.

? Responds to customer inquiries for information.

? Arranges for services requested by the guest by working with other departments as appropriate. (Airport Transfers, Flower Decorations, Special Arrangements).

? Stays current with developments in the hotel by reviewing and updating the communication log.

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

? Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.

? Makes reservations in accordance with hotel?s yield management practices.

? Processes customer credit at check-in in accordance with hotel policy.

? Identifies and records special billing instruction and notifies Accounting.

? Follows hotel policy on cash banks ? at all times adheres to credit limits and procedures as set down by the Financial Controller.

? Obtains appropriate approvals and signatures.

Other responsibilities include:
? Liaising with housekeeping to ensure information is passed on for room requests and special requests.

? Accepts responsibility for accurately maintaining guest data.

? Use the Brand technique for answering the telephone.

? Ensure work area is keep neat and tidy.

? Keeps abreast with the hotel?s daily banquets, functions and activities.

? Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.

? Maintains policies and procedures to ensure the lowest level of loss is maintained.

? Adheres to rate restriction periods.

? Attends any training programs as directed or requested.

? Accurately processes maintenance requests.

? Keeps Executive Assistant Manager informed of all problems or unusual matters of significance.

INDHOTEL