Job Description

Job Title: Reservation cum Sales Specialist
Location: Chattarpur-Mehrauli, New Delhi
Office Timings: 09:30 AM to 06:00 PM
Experience Required: 2-3 years
Industry: Wellness / Hospitality / Travel / Healthcare
Department: Sales & Reservations

Role Summary:
We are looking for dynamic and customer-focused Reservation cum Sales Specialists who will act as the first point of contact for prospective clients. The ideal candidate will understand the essence of wellness tourism and be skilled at providing personalized consultations and closing bookings with a blend of empathy, influence, and professionalism.

Key Responsibilities:
Handle reservation queries via calls, emails, WhatsApp, and other platforms

Provide in-depth consultation on Ayurveda packages, stay options, and therapies

Convert inquiries into confirmed bookings by engaging with leads effectively

Upsell and cross-sell wellness programs, room upgrades, and extended stays

Follow up with leads and maintain a healthy sales pipeline

Ensure booking accuracy in the reservation system and maintain client records

Coordinate with the resort team in Kerala for special client requests and updates

Handle payment follow-ups and confirmations professionally

Deliver an exceptional guest experience during all touchpoints pre-arrival

Ideal Candidate Profile - DISC Based:
High I (Influence):

Strong communication and persuasion skills

Builds rapport quickly and maintains positive relationships

Energetic, enthusiastic, and confident in client interactions

Moderate D (Dominance):

Results-oriented with a focus on achieving targets

Confident in handling objections and closing bookings

Takes initiative to follow up and resolve client concerns proactively

Supportive Traits:

S (Steadiness): Calm and empathetic, especially with wellness clients

C (Conscientiousness): Detail-oriented and ensures booking accuracy

Experience & Skills Required:
2-3 years of experience in hospitality/reservations/sales roles

Preferably from the wellness, healthcare, or travel sector

Experience in handling domestic & international clients

Familiarity with CRM & reservation systems

Consultative selling approach with ability to tailor offerings to client needs

Excellent phone, email, and WhatsApp communication skills

Knowledge of Ayurveda/wellness services is a plus

Soft Skills:
Active listening and client empathy

Patience and emotional intelligence

Time management and organizational skills

Culturally aware and professional demeanor

Sal 30-40k

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Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person