Job Description

Job Objectives

As a

Reservation Officer

for

Ambiance Holidays

your primary objective is to be responsible for managing and facilitating all reservations. Your objective is to assist customers, answer inquiries, process reservations accurately, and provide outstanding customer service to ensure a smooth and enjoyable booking experience.

Key Responsibilities

Engage with customers via phone, email, and in-person meetings to build strong client relationships Understand customer needs, preferences, and budgets to create customized travel packages Provide expert advice on destinations, activities, and attractions Prepare accurate travel quotations and negotiate pricing and terms Process reservations accurately, ensuring all details and special requests are recorded Maintain up-to-date reservation records, availability, and customer data in the system Handle reservation issues, changes, and disputes professionally and efficiently Communicate confirmations, modifications, and cancellations clearly and promptly Ensure compliance with company policies, procedures, and industry regulations Collect and analyze customer feedback to improve services and systems Collaborate with sales and marketing teams to support promotions and campaigns Manage time effectively to meet deadlines and maximize sales opportunities Maintain professionalism, ethical conduct, honesty, and transparency at all times Prepare and submit regular reports on reservations, customer interactions, and performance metrics

Qualifications

Bachelor's degree in Travel & Tourism Management or Diploma in Tourism Management and Business Administration At least 3 years experience in the Tourism & Hospitality Industry, customer service or reservation related role is preferred

Skills

Excellent Communication Customer Service Product Knowledge Relationship Building Negotiation Skills Problem-Solving Time Management. Technology Proficiency. Industry Awareness

Job Benefits

Accommodation provided in

Mauritius

Job Type: Full-time

Pay: ?45,000.00 - ?50,000.00 per month

Experience:

Hospitality: 3 years (Required)
Work Location: In person