Job Description

Skylar Seaview Beach Resort is looking for an enthusiastic Reservation Executive to join our team. The ideal candidate will be the first point of contact for our guests, ensuring smooth and efficient booking experiences while delivering exceptional customer service.

Key Responsibilities

- Handle reservations via phone, email, online platforms

- Provide accurate information about room availability, pricing, and amenities.

- Respond promptly to guest inquiries and special requests with professionalism.

- Coordinate with the front office and teams to ensure room readiness.

- Process payments, issue invoices, and maintain accurate records in the reservation system.

- Upsell additional services, such as dining packages, ayurveda treatments, and activities, to maximize guest satisfaction and revenue.

- Monitor room inventory and ensure optimal occupancy levels.

- Resolve booking issues or complaints with a customer-centric approach.

Qualifications & Skills

- Bachelor's degree in Hospitality, Tourism, or a related field (preferred).

- Previous experience in a similar role or the hospitality industry is a plus.

- Proficiency in reservation software and MS Office Suite.

- Excellent verbal and written communication skills in English (knowledge of Malayalam or Hindi is an advantage).

- Strong organizational skills and attention to detail.

- A friendly, professional demeanor with a guest-focused attitude.

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Food provided
Schedule:

Day shift
Application Question(s):

What is your expected salary?
Work Location: In person

Expected Start Date: 01/06/2025