Job Description

Company Description \'Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\' Main Duties: Administration Liaise with different departments for smooth and co-ordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Maintaining guest profile and updating the same on regular basis Ensure to interact with the guests & enable the team to understand guest requirements Financial Responsible for maintaining high level of room sales by up selling. Adhere to Accor guidelines for all the financial related procedures Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Operational Adhere to the Standard Operating policies & Procedures. Ensure maximum room occupancy within agreed overbooking policy Ensure that incoming and outgoing telephone calls are handled promptly and courteously. Check the grooming and hygiene of the team. Conduct briefing for Reservation team Communicates with RDM & FOM all information likely to be interest to them Closely liaise with Sales & Marketing Preparing the reservation team with different rate query and training the team To practice up selling of rooms Ensuring that the team strives for achieving the budget and goals of the department Ensuring that the guest special requests are taken care of. Ensuring that the airport pick up and drop is communicated to concierge chief well in time Ensuring the all VIP to be marked on the system as VIP Making sure that the Opera system does not have double guest profile Ensuring that the field picked up in Opera are accordingly to the guest information Reports to be in proper manner Ensuring that the inventory is properly controlled Personnel Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness Ability to accept responsibility Self confidence, motivation, drive and tenacity Ability to enhance organizational performance Ability to clearly delegate tasks and responsibilities Ability to think strategically, inductively, and creatively The propensity to recognize and acknowledge other peoples\' ideas. Other Duties Ensure cleanliness of all areas under the supervision Helping other department in case of emergency. Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. Qualifications College degree in hotel management. 3 years experience in hotel reservations and rooms divisions. Familiar with the hotel operations available technology (Opera) and all distribution channels. Understand the dynamics of regional & local market, local competitors and events of the destination.

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