Job Description

RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :

• Having knowledge of entire Reservation Procedure according to International Hotel manual system.

• Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.

• Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.

• Allocate daily tasks to Reservations staff .

• Review reservation booked daily.

• Review arrival report daily.

• Responsible for preparation of occupancy forecast.

• Responsible for training staff.

• Responsible for implementation of policies and procedures.

• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

• Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.

• Identify Top Producing Accounts ensure proper recognition by Reservation staff.

• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.

• Responsible for various Production reports and supply to each department concerned.

• Monitoring Telephone Manner and general performance of reservations staff daily.

• Ensure special handling of repeats guest and very VIP guest.

• Observes and ensures that proper telephone manners are maintained at all times

• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

• Follows up tentative bookings and update reservation status

• Reviews no-show and cancelled reservations and processes charges according to hotel's policy

• Review room blocking for Long Stay. Suites and special group request.

• Supervising of Group Reservations.

Job Type: Full-timeSalary: ?15,000.00 - ?25,000.00 per monthJadwal:

• Day shift

Tunjangan:

• Food provided

Ability to commute/relocate:

• Bhim Tal, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9627097171