Job Description

Job Summary:

The Reservations Hostess is the first point of contact for guests making inquiries and bookings. She is responsible for providing a warm, professional, and efficient reservation experience--ensuring guest satisfaction from the moment of contact. This role demands strong communication skills, attention to detail, and a hospitable attitude.

Key Responsibilities:

Handle reservation inquiries via phone, email, and online platforms efficiently and professionally. Confirm, modify, and cancel reservations as per guest requirements and availability. Maintain accurate records of all bookings, special requests, and guest preferences. Greet guests warmly upon arrival (if applicable, e.g., in a restaurant setting). Coordinate with Front Office, Housekeeping, and F&B teams to ensure seamless guest experiences. Manage and update reservation systems (e.g., Opera, ResDiary, OpenTable, etc.). Respond to guest inquiries regarding availability, pricing, packages, and amenities. Upsell services where appropriate (e.g., room upgrades, special dining packages). Follow all company policies, procedures, and brand standards. Handle guest complaints or concerns promptly and escalate when necessary.

Qualifications:

High school diploma or equivalent; additional hospitality or front desk training preferred. Previous experience in reservations, front desk, or customer service in a hospitality setting is an advantage. Excellent verbal and written communication skills. Professional appearance and demeanor. Strong organizational and time-management skills. Familiarity with hotel/property management systems (PMS) or restaurant booking systems. Fluency in English; knowledge of additional languages is a plus. Ability to remain calm and courteous in high-pressure situations.

Working Conditions:

Must be willing to work flexible shifts, including evenings, weekends, and holidays. Mostly indoor, office or reception desk environment. Business attire or uniform provided by the company.
Would you like this tailored to a

restaurant

,

luxury resort

,

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person