In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
Promote the Hotel's (and IHG generally) products and services
Maintain a high level of product and service knowledge about all ICHG Hotels in your region
Develop and maintain a regular pattern of sales calls
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email
Accept wait list reservations
Process amendments to reservations such as extensions, early departures, etc
Manage "no show" reservations by investigation and recording of same
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales reports
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