Job Description

In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques Promote the Hotel's (and IHG generally) products and services Maintain a high level of product and service knowledge about all ICHG Hotels in your region Develop and maintain a regular pattern of sales calls Prepare and execute action plans which increase reservation sales and associated business Record and process reservations made by phone/fax/email Accept wait list reservations Process amendments to reservations such as extensions, early departures, etc Manage "no show" reservations by investigation and recording of same Record special billing arrangements for groups and conventions Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval Maintain knowledge of special rates/ offers/ promotions Monitor reservation levels and inform Managers of current and future occupancy rates Prepare reports as requested (eg to travel agents, business houses etc) Prepare reservation sales reports

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