Job Description

Key Responsibilities

Handle reservation requests via phone, email, website, and walk-ins Enter, update, and maintain reservation details in the system Confirm bookings, cancellations, and modifications accurately Provide information on availability, pricing, packages, and policies Coordinate with front office, sales, and operations teams Ensure maximum occupancy/revenue through upselling and cross-selling Resolve customer queries and complaints related to reservations Maintain records and prepare daily reservation reports Follow company policies and service standards
Skills & Competencies

Excellent communication and customer service skills Strong attention to detail and organizational abilities Proficiency in reservation systems and MS Office Ability to multitask and work under pressure Sales and negotiation skills (preferred)
Qualifications

Bachelor's degree or diploma in Hospitality, Travel, or related field (preferred) 3-5 years of experience in reservations or customer service Experience in hotel/airline/travel reservations is an advantage
Job Type: Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person