Job Description

Job Title:

Reservation Assistant

Location:

Chennai (as applicable)

Department:

Reservations

Employment Type:

Full-time

About the Role:

The Reservation Assistant will be responsible for managing all backend reservation operations, ensuring that room inventories, rates, and bookings are accurately maintained across all platforms. This role involves close coordination with the Front Office and Sales teams to ensure smooth guest check-ins and accurate reporting, without handling direct guest calls.

Key Responsibilities:

Manage and update room availability, rates, and content across all

OTA portals

(Booking.com, MakeMyTrip, Goibibo, etc.). Process all bookings, modifications, and cancellations received through OTAs, email, or website. Coordinate with the

Front Office

team to ensure accurate room allotments and guest details. Maintain and update records in the

Property Management System (PMS)

. Prepare daily reservation reports, occupancy forecasts, and revenue summaries. Ensure rate parity and accuracy across all booking channels. Support the Sales & Marketing team in launching and managing online offers and promotions. Monitor booking trends and highlight anomalies or overbooking risks. Maintain accurate guest data and ensure confidentiality at all times. Liaise with the finance team for advance tracking, payment follow-ups, and reconciliation of OTA bookings.

Qualifications & Skills:

Bachelor's degree or diploma in Hospitality, Tourism, or Business Management. 1-2 years of experience in hotel reservations or OTA backend management preferred (freshers with good computer skills may apply). Strong computer and Excel skills; familiarity with PMS and OTA extranets preferred. Detail-oriented with strong organizational and data management abilities. Ability to work independently and maintain accuracy under pressure. Excellent written communication and coordination skills.

What We Offer:

Competitive salary based on experience. Learning and growth opportunities within Sarvakaya Resorts. Supportive and collaborative work environment.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person