Job Description

We are seeking a motivated

Reservations Executive

to manage our reservations team and ensure smooth day-to-day operations. The role focuses on maximising occupancy, revenue, and guest satisfaction through efficient handling of bookings and excellent customer service.

Key Responsibilities:

Handle reservations via calls, emails, and online platforms with accuracy and professionalism. Maximise revenue by monitoring seasonal trends, applying selling techniques, and ensuring room bookings are guaranteed. Prepare quotations, confirmations, and manage cancellations/no-shows as per policy. Maintain strong guest relationships and resolve queries to ensure repeat business. Support in training, guiding, and monitoring the reservations team. Coordinate with sales and front office for smooth operations.

Requirements:

0-4 years of experience in reservations or front office Strong communication & customer service skills. Good knowledge of hotel reservation systems (PMS) and MS Office. Positive attitude, teamwork, and attention to detail. Immediate Joiner
Job Type: Full-time

Pay: ?15,745.14 - ?25,620.55 per month

Work Location: In person