KNOWLEDGE OF REISSURANCE, REFUNDS AND ISSUANCE OF AIR TICKETS
A Reservation Executive manages bookings for hotels, flights, or events, ensuring accuracy and excellent customer service by handling inquiries, processing payments, updating systems, and coordinating with other departments for a seamless guest experience, focusing on maximizing occupancy/sales and resolving issues efficiently. Key Responsibilities:
Booking Management:Process, confirm, modify, and cancel reservations via phone, email, and online platforms.
Customer Service:
Answer inquiries, provide accurate information on rates/availability, resolve complaints, and offer solutions.
System Operations:
Accurately input and maintain data in reservation/Property Management Systems (PMS) and track bookings.
Sales & Promotion:
Upsell services, promote packages, and develop business opportunities.
Coordination:
Liaise with Front Office, Sales, and other departments for smooth operations.
Reporting:
Prepare daily/weekly reports on reservations, cancellations, and revenue.
Essential Skills:
Strong communication & interpersonal skills.
Attention to detail & organization.
Problem-solving & conflict resolution.
Proficiency with reservation software (PMS).
Sales orientation and customer focus.
Typical Environment: