Job Description

Guest Handling & Experience

Welcome guests warmly and ensure a pleasant first impression Manage guest reservations, walk-ins, and waiting lists efficiently Escort guests to tables and explain seating arrangements Build rapport with regular and VIP guests Understand guest preferences and special occasions

Coordination & Service Support

Coordinate with service staff and kitchen to ensure smooth guest flow Inform guests about waiting times and manage expectations politely Support servers during peak hours to ensure service quality Assist in handling guest complaints and service recovery

Feedback & Brand Representation

Collect guest feedback during and after dining Address minor concerns immediately and escalate when required Maintain guest feedback records and share insights with management Represent the restaurant brand with professional conduct and grooming

Administrative & SOP Compliance

Maintain reservation registers / digital systems Follow SOPs related to guest handling, hygiene, and safety Ensure lobby, entrance, and waiting areas are clean and presentable

Desired Skills & Competencies

Excellent communication and interpersonal skills Pleasant personality with a guest-first attitude Strong problem-solving and service recovery skills Ability to remain calm and courteous during busy hours Knowledge of Indian dining etiquette is an advantage

Qualifications & Experience

Graduate / Diploma in Hotel Management preferred 1-3 years of experience as GRE / Hostess / Front Office in premium restaurants or hotels Freshers with good communication and presentation skills may be considered

Work Conditions

Rotational shifts, weekends, and holidays High guest interaction environment
Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

Food provided Health insurance Paid time off Provident Fund
Work Location: In person