Job Description

Company Description

• Employee benefit card offering discounted rates at Accor hotels worldwide.

• Develop your talent through Accor's learning programs.

• Opportunity to grow within your property and across the world!

• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

We are seeking a dynamic and customer-oriented Reservation Executive to join our team in Mumbai, India. As a Reservation Executive, you will play a crucial role in creating exceptional guest experiences from the very first point of contact. Your friendly demeanor and efficient approach will set the tone for our guests' stays and contribute to the overall success of our organization.

• Manage incoming reservation requests via phone, email, and online booking platforms
• Provide detailed information about room types, rates, availability, and hotel amenities to potential guests
• Utilize up-selling techniques to maximize room revenue and enhance guest experiences
• Process reservations accurately and efficiently, ensuring all guest preferences and special requests are recorded
• Coordinate with other departments to fulfill guest needs and resolve any booking-related issues
• Maintain an up-to-date knowledge of hotel promotions, packages, and local events
• Generate and distribute daily reservation reports to relevant departments
• Assist in managing group bookings and corporate accounts
• Ensure compliance with hotel policies and industry standards in all reservation processes
• Contribute to the continuous improvement of reservation procedures and guest satisfaction metrics

Qualifications

• Proven experience as a Reservation Executive or in a similar role within the hospitality industry
• Strong guest-focused personality with a commitment to providing exceptional customer service
• Proficiency in Opera Cloud or similar reservation management systems
• Excellent interpersonal and problem-solving skills
• Outstanding communication abilities in English, both verbal and written; additional language skills are a plus
• Demonstrated ability to work efficiently in a fast-paced, detail-oriented environment
• Strong organizational skills with the ability to multitask and prioritize effectively
• Basic computer skills and familiarity with various reservation software and online booking platforms
• Knowledge of hospitality industry standards, practices, and trends
• Ability to work flexible hours, including weekends and holidays, as required
• High school diploma or equivalent; bachelor's degree in Hospitality Management or related field is preferred

Skills Required