Job Description

Key Responsibilities:

Handle room and event booking inquiries via phone, email, WhatsApp, and booking platforms Attend and respond to

wedding and banquet hall inquiries

Maintain accurate records in reservation software Coordinate with front office and operations team for guest check-ins Upsell rooms, packages, and banquet services Respond to guest queries and follow up on pending bookings Prepare daily and monthly booking reports Communicate with travel agents, OTAs, and corporate clients Record guest preferences and special requests

Requirements:

Minimum 3-4 years of experience in the

hospitality industry (mandatory)

Strong communication skills (English, Hindi, Marathi) Familiar with hotel software Innkeys and MS Office Customer service-focused and detail-oriented
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Food provided Life insurance Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person