Job Description

Key Responsibilities

Operations:

Oversee daily reservations, check-ins, cancellations, and modifications; ensure timely and accurate processing; manage room allocation and inventory.

Team Leadership:

Supervise, train, coach, and motivate reservation agents, ensuring adherence to service standards and effective sales techniques.

Revenue Maximization:

Work with Revenue Managers on selling strategies, rate loading, promotions, and ensuring rate parity across channels (GDS, OTAs, Brand.com).

Guest Experience:

Handle VIP, corporate, and group bookings; resolve complex guest issues; apply sales techniques to upsell and cross-sell.

Reporting & Analysis:

Monitor booking pace, trends, and performance; prepare reports for management; ensure data integrity.

Inter-Departmental Coordination:

Liaise with Front Office, Sales, Groups, and Finance to ensure seamless guest flow and accurate billing.
Essential Skills & Qualifications

Experience in reservations, preferably in luxury hospitality. Proficiency in Property Management Systems (PMS) & Central Reservation Systems (CRS). Strong communication, leadership, problem-solving, and customer service skills. Knowledge of revenue management principles and market trends. Ability to work under pressure and multitask.
Job Types: Full-time, Permanent

Benefits:

Food provided Health insurance Life insurance Provident Fund
Work Location: In person