Job Description

Responsibilities

Handle inbound reservation inquiries via phone, email, and other channels Process and confirm bookings accurately within the reservation system Assist customers with reservation modifications, cancellations, and special requests Collaborate with other departments to ensure availability and resolve issues Provide detailed information on services, pricing, and booking policies Maintain records of customer interactions and transactions Monitor reservation systems for accuracy and troubleshoot as needed Ensure compliance with company policies and procedures Assist with reporting and analysis of reservation data
Qualifications

High school diploma or equivalent; associate or bachelor's degree preferred Previous experience in a customer service or reservations role Strong communication and interpersonal skills Ability to multitask and prioritize effectively Attention to detail and accuracy Proficiency in reservation software and Microsoft Office Suite Ability to work flexible hours, including weekends and holidays
Skills

Reservation system software Customer service Communication Time management Problem-solving Microsoft Office Suite Data entry Attention to detail Multitasking
Job Type: Full-time

Pay: ?10,000.00 - ?180,000.00 per month

Work Location: In person