Job Description

The Ticketing Executive is responsible for managing both domestic and international air ticket bookings, including fare calculations, cancellations, reissuances, and customer assistance. This role ensures accurate and timely ticket processing while providing exceptional service to individual (B2C) and corporate (B2B) clients.

KEY RESPONSIBILITIES

Book and issue domestic and international air tickets Handle flight reissuance, cancellations, refunds, and rescheduling requests. Provide customers with accurate fare quotes, flight options, and travel advice. Coordinate with airlines and suppliers for special requests and fare rules. Ensure accuracy in passenger information and adherence to airline policies. Maintain daily sales and booking reports. Assist with group bookings and coordinate with the visa or holiday teams as needed. Manage customer queries via phone, email, or walk-ins promptly and professionally.

Qualifications & Skills:

2-3 years

of experience in air ticketing (domestic & international). Proficiency in

GDS systems

(Amadeus, Galileo, or Sabre is mandatory). Strong knowledge of airline fare structures, visa rules, and travel regulations. Excellent communication and customer service skills.
Job Type: Full-time

Benefits:

Cell phone reimbursement Internet reimbursement Paid time off
Work Location: In person