Job Description

We are seeking a highly organized and customer-focused Reservation Executive / Reservation Manager to join our Sales & Reservation office in Cochin. The successful candidate will be responsible for managing room reservations, responding to guest inquiries, and ensuring a seamless booking experience for our guests.

Key Responsibilities:

Manage Room Reservations: Handle room reservations, cancellations, and modifications via phone, email, and online booking systems.

Respond to Guest Inquiries: Provide prompt and accurate responses to guest inquiries regarding room availability, rates, and hotel services.

Ensure Accurate Booking Information: Verify guest information, room assignments, and special requests to ensure accuracy and efficiency.

Maintain Reservation Record :Keep accurate and up-to-date records of reservations, cancellations, and no-shows.

Coordinate with Front Office Team :Work closely with the front office team to ensure a smooth check-in/check-out process and resolve any guest issues.

Stay updated with the hotel services, amenities, and promotions to provide accurate information to guests.

Handle bookings from OTA platforms and update availability as needed. Work with the hotel

Channel Manager

to ensure real-time rate and inventory updates.

Requirements:

Experience in hotel reservations, customer service, or a similar role.

Familiarity with

OTA platforms

and

hotel channel management systems

.

Strong communication skills (verbal) in English & Hindi and any 01 regional language

Proficiency in WhatsApp Business, email handling, and basic computer operations.

Customer-focused mindset with problem-solving abilities.

Ability to work in a fast-paced environment and handle multiple bookings simultaneously.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person