Job Description

Required Skills & Qualifications:

Freshers are welcome 0-1 year of experience in reservations, hospitality, or a related field. Strong communication skills in English (knowledge of additional languages is a plus). Basic knowledge of reservation systems and booking management software. Ability to handle multiple tasks efficiently in a fast-paced environment. Attention to detail and a customer-first mindset.

Key Responsibilities:

Handling Reservations and Booking Management Process and confirm reservations across multiple booking channels. Update guest details, ensure accurate documentation, and manage payment collection. Handle modifications, cancellations, and refunds as per company policies. Create and maintain booking details in our reservation software. Respond promptly to guest inquiries regarding room availability, rates, and services. Assist guests with special requests, including early check-in, late check-out, and room preferences. Provide clear and accurate information on property policies, amenities, and travel assistance. Communicate booking details with guests and ensure a hassle-free reservation experience. Work closely with the Revenue & Sales teams to ensure smooth booking confirmations. Coordinate with the Operations team to facilitate seamless check-in and check-out experiences. Share guest preferences and special requests with relevant teams for enhanced customer satisfaction. Maintain daily logs of reservations, cancellations, and guest inquiries. Track booking trends and provide insights on occupancy and demand patterns. Ensure accurate record-keeping and data entry in reservation systems. Ensure all bookings adhere to VOYE HOMES' reservation, cancellation, and refund policies.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Ability to commute/relocate:

Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

Hotel Reservations: 1 year (Preferred)
Work Location: In person