Job Description

The Fern Residency is looking for Reservation Executive.

Whats app your resume on 9880082711

Core responsibilities

Booking management:

Process, confirm, and modify reservations from guests, travel agents, and other sources via phone, email, and central reservation systems.

System maintenance:

Ensure booking information is accurate in the system and update room availability on online platforms.

Guest communication:

Answer customer inquiries, provide information on rates and services, and resolve any issues or discrepancies with bookings.

Revenue maximization:

Aim to meet revenue targets by up-selling services or rooms and maintaining an awareness of all sales opportunities.

Coordination:

Communicate reservation details with other departments, such as the front desk, to ensure a seamless experience for the guest.

Reporting:

Maintain and update guest records and help develop occupancy and revenue forecasts.

Guest service:

Maintain a professional and positive attitude, provide excellent customer service, and have strong knowledge of the hotel and local area.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Experience:

total work: 1 year (Preferred)
Work Location: In person