Job Description

Job Summary:

We are looking for a detail-oriented and customer-focused

Reservation Executive

to manage booking processes, respond to guest inquiries, and ensure seamless reservation experiences. The ideal candidate should have strong communication skills and a passion for hospitality.

Key Responsibilities:

Handle guest reservations via phone, email, and online platforms. Respond promptly to inquiries regarding room availability, rates, and services. Maintain and update reservation records accurately in the system. Coordinate with front office and sales teams to manage bookings and special requests. Monitor daily arrivals and departures; ensure accurate information flow. Upsell services and amenities to maximize revenue. Process cancellations, amendments, and no-shows as per policy. Ensure high levels of customer satisfaction by providing prompt and professional service. Prepare reservation reports and assist in forecasting occupancy.

Requirements:

Bachelor's degree or diploma in Hospitality Management or related field. 1-3 years of experience in reservations/front office in the hospitality industry. Familiarity with hotel booking software (e.g., IDS, Opera, Cloudbeds). Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to work in shifts and under pressure.
Job Types: Full-time, Permanent

Benefits:

* Food provided