Job Description

General Responsibilities:

Answer the calls in 3 rings. Greet all the calls with a smile. Ensure all the reservation requests are reverted within wwithin12 hours or latest by 24 hours of receiving. To keep all the relevant departments aware of the resort occupancy

Specific Responsibilities:

Have in-depth knowledge of our product and competitors Processes reservations through e-mails, telephone, or central reservation systems referrals, sales office, and travel agents Ensure reservation department and Front Office staff are constantly aware of availability, on-request, closed dates, high-demand dates, etc. Responds to all reservation requests and executes prompt and accurate information at all times Complete knowledge of the resort rates, promotions, amenities, facilities & services Attend all scheduled meetings as and when required Track and update all reservations picked up from all Online channels- resort website, OTA, GDS, etc. Update No-shows and cancellations on all OTA's to avoid unwanted commissions Ensure accurate information is updated on the PMS Understand and enforce resort and company credit policies. Proper billing instructions, credit card auth, etc. are updated accurately All reservations are processed as per SOP within 12 hours of receiving the reservation query Ensure all the reservation confirmation letters are sent for all processed bookings as per SOP Process retentions, no-shows, and cancellations as per the resort policy and procedures Ensure all requests for amenities or transportation are updated on the PMS accurately. Details are shared with the concerned department and/or the third party. Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits/guarantee Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-shows, etc. Reconfirmation of all the reservations/groups as per SOP All reservation modifications are updated on the PMS immediately and accurately Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems Check forecasting reports based on statistics codes (Market, Source, Rate Code, etc.), reservations which are wrongly tagged should be amended Ensure deposit payment is taken in advance for all pay at resort reservations e.g., Direct reservation, OTA's (Booking.com, Expedia, etc.) Or as per the SOP

JOB SPECIFICATION

Knowledge & Skills:

Excellent MS office skills

Excellent communication & telephonic skills

Proper knowledge of PMS system

Ability to upsell, recommend wherever possible.

Disposition /Personality:

Determined & Enthusiastic

Team Player

Self-motivated

Ability to perform effectively when there are pressure peaks

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person