Job Description

We are looking for a dynamic candidate with experience in Hotel Reservations / Front Office.

Opening for Gurgaon location
Working Days - 6 Full time (from Office)
Relocation - No
KRA:

Handle Inbound / Outbound client calls / message inquiries on IVR / OTA's, and convert inquiries into bookings to meet and exceed revenue targets Successfully create business from existing customer accounts by sending them new offer updates, packages and more Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments / balance receivable, etc Responsible for OTA marketing / promotion plans Identifies new revenue generation opportunities to achieve personal and property revenue goals Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Actively participate on social media travel related groups for generating more leads and reach out to prospective customers Schedule client visits for prospective clients and coordinate site visits Maintain and update inquiry records, sales records for online and offline sales Prepare daily check in / check out schedule for respective check ins / check outs and share with Operations team for site preparation Collect and maintain customer information database, contact details Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check in / check out Track the number of monthly inquiries through offline and online channels for sales analysis Prepare and maintain daily and weekly reports for leads and conversions Prepare a review follow up sheet and follow up for reviews from guests Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors Help in research and development of new online and offline sales channels / partners
Qualifications & Experience

Candidates with min 2-3 years of experience in front office / reservations department (hotels) Excellent communication skills, English (written and spoken) is a must Good knowledge of Microsoft Office / Excel is mandatory
Office location:

Daily reporting would be at our office at Spaze I-tech park, Sohna Road, Gurgaon

Working Hours & Days: 10:00 AM - 7:00 PM, 6 days a week. Since we are a hospitality company, weekly off's are not on weekends. The candidate will be given the option to choose a weekly off between Monday - Thursday at the time of appointment. Only Candidate's who are willing to take up added responsibility, and be a part of a fast growing start up should apply.

Growth Prospects: We are looking for honest, hard working and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start up. The incumbent will have the opportunity to take up more tasks (apart from ones mentioned above) as he/she feels comfortable, and will be given the opportunity to grow much faster, than a traditional corporate set up.

Interested Applicants may reach at 9599115126

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

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