Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused

Reservation Executive

to join our car rental team. The ideal candidate will be responsible for handling customer inquiries, processing rental bookings, coordinating with fleet and operations teams, and ensuring a smooth reservation experience for all clients.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or in person. Make and manage vehicle reservations using the company's booking system. Suggest suitable vehicles based on customer requirements and availability. Coordinate with fleet and operations teams to ensure timely vehicle availability and delivery. Confirm bookings, modify reservations, and handle cancellations or no-shows. Maintain accurate records of reservations and customer interactions. Resolve customer complaints or escalate them to the relevant department when necessary. Ensure compliance with company policies and rental procedures.

Requirements:

bachelor's degree , hospitality, or related field. Proven experience in a reservations, front office, or customer service role (preferably in car rental, travel, or hospitality industry). Strong communication and interpersonal skills. Proficiency in reservation systems and MS Office (Excel, Word, Outlook). Ability to multitask and remain calm under pressure. Willingness to work flexible hours, including weekends or holidays.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Provident Fund
Schedule:

Day shift Morning shift
Ability to commute/relocate:

New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Required)
Work Location: In person

Expected Start Date: 31/07/2025