Manage room reservations through phone calls, emails, WhatsApp, OTA platforms (Booking.com, Agoda, MakeMyTrip, Goibibo, etc.).
Update availability, rates, and inventory across all channels.
Ensure accurate data entry in the PMS/booking system.
Guest Communication
Respond promptly to guest enquiries regarding room types, pricing, packages, facilities, policies, and promotions.
Provide professional and friendly customer service to ensure a positive booking experience.
Handle special requests and communicate them to relevant departments.
Coordination with Departments
Coordinate with Front Office, Housekeeping, Sales, and F&B for seamless guest check-ins, VIP arrivals, group bookings, and special arrangements.
Inform operations teams about daily arrivals, departures, and occupancy details.
Rate & Inventory Management
Monitor rates, occupancy, and room availability.
Work closely with Revenue/Sales team to optimise rates and close/open inventory as required.
Assist in implementing promotional offers and packages.
Maintaining Records & Reports
Maintain reservation logs, amendments, cancellations, and no-show reports.
Prepare daily reservation reports and forecasts (arrival list, rooming list, occupancy summary).
Upselling & Revenue Generation
Promote property facilities, upgrades, packages, and add-ons to maximise revenue.
Convert enquiries into confirmed bookings with high closing efficiency.
Handling Payments
Ensure advance payments, deposits, and invoices are collected as per company policy.
Share payment reminders and confirmations with guests and account teams.
Group Bookings
Assist in reserving rooms for corporate, wedding, event, and travel agent groups.
Prepare rooming lists and coordinate with Sales/Events team.
Complaint Handling
Address guest concerns prior to arrival regarding rates, booking mistakes, or facility information.
Escalate unresolved issues to the Reservation Manager/Front Office Manager.
OTA & Channel Management
Monitor OTA reviews, replies (if assigned), rate parity, and booking trends.
Report any technical issues on channel manager or PMS.
General Administration
Maintain confidentiality of guest information.
Follow all standard reservation SOPs, policies, and communication guidelines.
Call/ Share Cv 8600027887
Email: careers@samava.in
Job Type: Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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