Job Description

ob Title:

Reservation Associate

Location:

Pune - Deccan (City Centre)

Experience:

Fresher / Entry-level

Job Purpose

The Reservation Associate is responsible for handling room reservations efficiently, ensuring accurate booking entries, excellent guest communication, and coordination with front office and sales teams to maximize occupancy and guest satisfaction.

Key Responsibilities

Reservations & Booking Management

Handle room reservation inquiries via phone, email, WhatsApp, and OTAs Enter, modify, and cancel reservations accurately in the PMS Ensure correct rates, packages, inclusions, and payment terms are applied
Guest Communication

Respond to guest queries professionally and promptly Share booking confirmations, policies, and payment details Coordinate special guest requests with Front Office / Operations
OTA & System Coordination

Manage OTA bookings and updates (MakeMyTrip, Booking.com, Agoda, etc.) Ensure inventory, rates, and availability are updated correctly Flag discrepancies or overbookings immediately
Coordination & Reporting

Coordinate with Front Office for arrival lists and room allocation Share daily reservation reports with concerned teams Maintain reservation trackers and MIS reports
Compliance & SOP Adherence

Follow company SOPs, reservation policies, and data confidentiality norms Maintain accurate records for audit and review

Skills & Competencies

Good verbal and written communication skills Basic computer knowledge (MS Excel, email) Willingness to learn PMS systems Customer-focused attitude Attention to detail

Qualification

Graduate / Diploma in Hotel Management (preferred) Freshers with good communication skills may apply
Job Type: Full-time

Pay: ₹11,949.36 - ₹21,923.87 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person