Job Description

Job Title: Reservation Associate

Department:

Reservations / Front Office

Reports To:

Reservation Manager / Front Office Manager

Location:

Espire Hospitality - Hotels & Resorts

Role Overview

The Reservation Associate is responsible for handling guest reservation inquiries efficiently and accurately while delivering exceptional customer service. The role focuses on maximizing room revenue, maintaining reservation records, and ensuring a seamless booking experience aligned with Espire Hospitality's service standards.

Key Responsibilities
Reservation Handling

Handle hotel room reservations through phone calls, emails, online booking systems, and travel agents Accurately enter, modify, and cancel reservations in the Property Management System (PMS) Provide detailed information about room types, rates, packages, and hotel facilities
Guest Service & Communication

Respond promptly and professionally to guest inquiries and requests Ensure a high level of customer satisfaction by offering personalized booking solutions Coordinate special requests (early check-in, late check-out, amenities, etc.)
Revenue & Sales Support

Upsell rooms, packages, and additional services to maximize revenue Apply correct rates, discounts, and promotional offers as per hotel policy Maintain awareness of occupancy levels, seasonal pricing, and demand trends
Coordination & Administration

Coordinate with Front Office, Sales, and Housekeeping teams regarding room availability Maintain accurate reservation records and guest profiles Prepare daily reservation reports and forecasts when required
Required Skills & Competencies Technical & Professional Skills

Knowledge of hotel reservation systems (PMS) and booking platforms Basic understanding of revenue management and room inventory Proficiency in MS Office and email communication
Soft Skills

Excellent communication and interpersonal skills Strong customer service orientation Attention to detail and accuracy Ability to multitask in a fast-paced environment
Qualifications & Experience & Education

Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field (preferred)
Experience

1-3 years of experience in hotel reservations, front office, or customer service Experience in a luxury or resort hotel environment is an advantage
Working Conditions

Rotational shifts, including weekends and holidays High interaction with guests, travel agents, and internal departments
Job Types: Full-time, Permanent

Pay: ?12,343.69 - ?28,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your current salary? What is your Expected salary?
Experience:

Reservation: 1 year (Required)
Work Location: In person