Job Description

Core Duties & Responsibilities:

Booking Management:Taking and confirming reservations, checking availability, processing payments, and sending confirmations. Customer Service:Answering questions, offering travel advice, handling complaints, and managing special requests (e.g., dietary needs, seating). System Operations:Using reservation software to update data, track inventory, and manage bookings. Coordination:Liaising with front desk, housekeeping, or other staff to ensure smooth service delivery and resolve issues. Sales & Upselling:Promoting upgrades, special packages, and other services to enhance customer experience and revenue. Modifications & Cancellations:Processing changes, cancellations, and managing no-shows efficiently. Reporting:Maintaining accurate records and potentially generating reports on reservation trends.
Key Skills:

Strong communication & customer service. Proficiency with booking software & Microsoft Office. Attention to detail & problem-solving. Ability to work under pressure & multitask.
Environment:

Can work for hotels, airlines, tour operators, or event venues. Communicates via phone, email, chat, and in-person.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Commuter assistance Flexible schedule Food provided Health insurance Provident Fund
Work Location: In person