Job Description

Description

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that's connected - connected by freedom.

Description:

The candidate is expected to align with and own BPO/ITO services industry verticals such as Retail, CPG or technology topics such as Mainframes/Containers, IOT/SDN service and go deeper in developing expertise in that area. The candidate is expected to work on creating research reports providing vendor comparison, service provider profiles, competitive landscape and market trends. The analyst will also support ad hoc inquiries, research projects, and tracks all inquiries.

The successful candidate will have significant ITO or BPO research experience, knowledge about outsourcing industry, strong English writing and speaking skills, extensive experience in performing secondary research, and exceptional organizational skills. Knowledge on quantitative research, familiarity with primary research technique and exposure to financial analysis is a must.

Responsibilities:

• Work with research analysts and data analysts, mentor them and bring them up to speed
• Mentor research analysts and enhance their secondary research skills
• Create templates and standardize processes to streamline research methodologies across the team
• Identify gaps in current research practices, identify best use cases of internal and external databases to enrich research products
• Resource management and upskilling, project allocation, hiring new analysts
• Implementing best practices across the research team, monitoring research analyst performance
• Analyze quantitative and/or qualitative data to identify relevant findings and guide research analysts to synthesize data
• Manage and participate in custom research projects and provide research support to lead analysts and other teams
• Responsible for supporting a research study across a dedicated service/technology line
• Develop and hone relationship with internal ISG teams/advisors
• Work on engagements focused on service provider profile preparation, researching technology and outsourcing trends etc.
• Data analysis and charting
• Deliver on ad-hoc requests related to market and competitive intelligence
• Ability and responsible meet the deadlines and deliver results with minimum supervision.
• Excellent time management skills and the ability to juggle multiple projects with aggressive deadlines
• Depending on the project requirement should be able to switch from a team manager role to an individual contributor role.

Skills Required:

• 7-9 years of experience preferably in outsourcing, Technology and IT research. Preferred areas include application development services, infrastructure, datacenter - private cloud, public cloud services, vertical specific BPO service lines
• Experience leading/managing a team of at least 6-8 members is preferred
• Strong understanding of technology
• Exceptional secondary research, estimation skills
• Experience working on databases like CapitalIQ, Hoovers, Factiva etc.
• Exceptional writing, communication and presentation skills.
• Ability to extract meaningful information and formulate a point of view based on interviewing internal and external experts, analyzing available data and filling gaps with secondary research
• Advanced Excel skills and power-point skills
• Must be highly skilled in time management to facilitate involvement in multiple projects.
• Must have excellent teamwork skills as well as be self-directed. Must have the ability to work independently and manage communications with senior executives.
• The ability to work a flexible schedule, collaborating with both US and European regions. Might occasionally require long work hours.

Education level and experience:

• Graduation/ Engineering from good institutes preferably with MBA.
• Overall good academic track-record

At ISG, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.