Job Description

Skills

Job Title:

Client Relationship & IT Support Specialist

Location:

Chandigarh, India

Job Type:

Full-Time

Position Overview

Cogniter Technologies is seeking a

Client Relationship & IT Support Specialist

who can bridge the gap between technology and customer experience. In this hybrid role, you will serve as the primary point of contact for clients--delivering exceptional IT support while building and nurturing long-term relationships. The ideal candidate is proactive, customer-focused, and passionate about solving technical challenges while driving client success.

Key Responsibilities

Client Relationship Management

+ Develop and maintain strong client relationships, ensuring satisfaction and trust
+ Understand client business needs and recommend tailored IT solutions
+ Proactively identify and mitigate IT-related risks (e.g., security vulnerabilities, outdated systems)

IT Support & Troubleshooting

+ Act as the first point of contact for client-facing IT support requests and issues
+ Provide timely resolutions via phone, email, or remote access to minimize downtime
+ Collaborate with internal IT teams and vendors to resolve escalated issues

Account & Service Management

+ Manage client IT portfolios, including software renewals, hardware upgrades, and cloud solutions
+ Track performance metrics and recommend improvements such as system upgrades or cloud migration
+ Maintain accurate records in CRM tools for service tickets, inventory, and account interactions

IT Product Knowledge & Strategy

+ Stay updated on the company's IT, cloud, and cybersecurity offerings
+ Provide informed recommendations aligned with client business needs and emerging technologies
+ Offer guidance on cybersecurity, automation, and infrastructure enhancement

Cross-Functional Collaboration

+ Work closely with sales, marketing, and technical teams to align solutions with client needs
+ Share client feedback with internal teams to support continuous improvement

Required Skills & Qualifications

+ 1-3 years of experience in IT support, client success, or a customer-facing technical role
+ Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software
+ Excellent written and verbal communication skills
+ Ability to troubleshoot technical issues and manage multiple client accounts effectively
+ Experience with CRM tools, service management software, and documentation systems
+ Strong organizational and multitasking skills with a proactive approach

Why Join Us?

+ Be part of a client-centric, innovation-driven team redefining IT service and support
+ Work on impactful client engagements delivering measurable business results
+ Collaborate with skilled professionals in a culture that values growth, curiosity, and innovation
+ Opportunity to grow into a client success or account management leadership role

How to Apply

Send your resume to

hr@cogniter.com

with the subject line:

"Application for Client Relationship & IT Support Specialist - [Your Name]"

Apply Now