Job Profile: Dealer Sales Executive for (TATA Motors Heavy & medium Truck Sales)
Job Responsibilities:
The position is responsible for achievement of targeted revenue for the assigned area. This includes ensuring delivery of products and service to various channel partners / customers and for relationship management with channel partners.
Sales Operations
Focus on increasing the sales and supervise the sales process by following up on orders, deliveries and collections.
Ensure that the overall sales productivity is maintained at targeted levels.
Ensure achievement of sales target for each segment and product in the assigned territory through regular follow up with all customers/buyers.
Meet the daily set targets in terms of meetings with channel partners, customers, potential customers and influencers.
Manage the assigned geographical sales area to maximize sales revenues through distribution channel.
Ensure regular relationship building with drivers & influencers for the assigned area
Answer dealers' questions about products, prices, availability, product uses, and credit terms.
Regularly communicate with customers about the new products of the company.
Ensure prompt response to all customer related queries and mails.
Meet prospective channel partners and customers to demonstrate products, explain product features, and solicit orders.
Commercial
Ensure all invoices are raised accurately.
Ensure to receive payments from customer within stipulated duration of time.
Escalate any issues in collections to GM/CEO
Customer Relationship Management
Build and maintain effective customer relationships in order to build strong loyalty.
Respond to queries from customers quickly, effectively and accurately.
Provide customers with the appropriate selection, sampling of products in response to their inquiries and provide quotations accordingly.
Ensure customer related inquiries, orders and complaints are addressed on time so as to improve customer satisfaction levels.