Job Description

• Provide first-, second-, and third-level technical support for engineering systems, software, and hardware platforms.

• Diagnose, troubleshoot, and resolve complex technical issues related to industrial automation, embedded systems, or mechanical/electrical engineering equipment.

• Collaborate with cross-functional teams including R&D, manufacturing, and field service to identify root causes and implement long-term solutions.

• Document technical issues, resolutions, and system changes in a centralized knowledge base for future reference and team training.

• Conduct system diagnostics, perform software updates, and support configuration management for engineering applications.

• Support field engineers and clients with remote and on-site technical assistance, ensuring minimal downtime and optimal system performance.

• Participate in system testing, validation, and commissioning activities for new engineering projects.

• Stay updated on emerging technologies, industry standards, and engineering best practices to continuously improve support processes.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics & Communication, Computer Science, or a related technical field.

• 2-5 years of proven experience in technical support, field service engineering, or a similar role within an engineering or industrial environment.

• Strong understanding of industrial control systems, PLCs, SCADA, HMI, and automation technologies.

• Proficiency in troubleshooting hardware and software issues, including network connectivity, firmware updates, and system integration.

• Experience with diagnostic tools, multimeters, oscilloscopes, and other test equipment.

• Familiarity with programming and scripting languages such as Python, C++, or MATLAB is a plus.

• Excellent problem-solving skills, attention to detail, and ability to work under pressure in fast-paced environments.

• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.

Skills Required