Job Description

:

• Develop, implement, and maintain quality assurance policies, procedures, and standards for administrative operations.

• Conduct regular audits and reviews of administrative processes, documentation, and workflows to ensure compliance and accuracy.

• Identify gaps, inefficiencies, and risks in current processes and recommend actionable improvements.

• Monitor key performance indicators (KPIs) related to administrative service delivery and report on trends and outcomes.

• Collaborate with department heads to align quality objectives with broader business goals.

• Train and mentor administrative staff on quality standards, documentation practices, and compliance requirements.

• Maintain comprehensive records of audits, findings, corrective actions, and follow-ups.

• Lead or support continuous improvement initiatives using quality management methodologies (e.g., Lean, Six Sigma).

• Prepare detailed quality reports and presentations for senior management and stakeholders.

• Ensure adherence to internal policies and external regulatory or certification requirements

Requirements

• Bachelor's degree in Business Administration, Management, Quality Assurance, or a related field.

• 2-5 years of experience in quality assurance, administrative operations, or process improvement within a corporate environment.

• Proven experience in conducting audits, root cause analysis, and implementing corrective actions.

• Strong knowledge of quality management systems (QMS), ISO standards, and compliance frameworks.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with process documentation tools.

• Excellent analytical, problem-solving, and attention-to-detail skills.

• Strong communication and interpersonal abilities with the ability to influence cross-functional teams.

• Familiarity with Lean, Six Sigma, or similar process improvement methodologies is a plus.

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Skills Required