Job Description

• Serve as the primary liaison between corporate clients and internal departments, ensuring clear and consistent communication.

• Manage end-to-end account lifecycle, including onboarding, service delivery, performance reviews, and renewal processes.

• Develop and maintain detailed client account profiles, tracking key performance indicators, service levels, and contract terms.

• Coordinate with operations, finance, and logistics teams to ensure timely and accurate delivery of services.

• Identify client needs and recommend tailored solutions to improve service satisfaction and drive upsell opportunities.

• Prepare and present regular account performance reports and strategic reviews to senior stakeholders.

• Proactively address client concerns, resolve issues promptly, and implement corrective actions to maintain service excellence.

• Collaborate with sales and marketing teams to support business development initiatives and new account acquisition.

• Maintain strict confidentiality and compliance with data protection and corporate governance standards.

• Utilize CRM tools to track interactions, manage workflows, and generate insights for continuous improvement.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.

• 2-5 years of proven experience in corporate account management, client services, or administrative coordination within a corporate or professional services environment.

• Strong organizational and multitasking abilities with a high level of attention to detail.

• Excellent written and verbal communication skills, with the ability to build rapport with senior stakeholders.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM platforms (e.g., Salesforce, Zoho, or similar).

• Demonstrated ability to manage multiple accounts simultaneously while meeting deadlines and service level agreements.

• Problem-solving mindset with the ability to think strategically and act decisively in fast-paced environments.

• Knowledge of corporate administrative processes, contract management, and service delivery frameworks.

• Willingness to travel within Delhi as required for client meetings and site visits.

Skills Required