Job Description

First Solar reserves the right to offer you a role most applicable to your experience and skillset.

Basic Job Functions:

The GCSS Representative-1 is responsible for Spare Sale and back-office support for warranty handling and customer inquiries. The position is responsible for completing the day-to-day operations in a safe manner and while ensuring the highest level of customer satisfaction. The GCSS Representative is also responsible for evaluating, efficiently process, and resolve Site Registration requests, warranty claims and customer complaints including professional customer communication.

Education/Experience:

Degree or Diploma in Electrical/Electronic/Mechatronic or equivalent 1-2 years of experience in the PV industry or similar technical experience

Required Skills/Competencies:

Degree/Diploma in Electrical/Electronic/Mechatronic or equivalent Excellent customer and service orientation Excellent communication skills and good team player Ability to resolve critical customer interaction while achieving best possible customer satisfaction Good English Language skills written and verbal, further languages are a plus Systematic and independent work skills as well as analytical, organizational and implementation oriented. Experience in technical customer support is a plus Good MS-Office skills Good knowledge of ERP- und CRM systems Systematic and independent work skills as well as analytical, organizational and implementation oriented.

Essential Responsibilities:

Spare Sale + Working with customers on pricing, and rest of the standard Terms. Work with customers on the technical and commercial aspect of spare sale process.
+ Working with demand planning for modules allocation check/ Ensure allocation.
+ Working with Order management for quote/PO/PI.
+ Providing flash/RFID data for supplied modules.
WIC inspection + Co-ordination with PMT logistics for warranty return into PMT
+ Inspection of modules for workmanship warranty
+ Coordination with Reliability lab for performance measurement of warranty modules
+ RMR generation and to ensure warranty module retention for 3 months.
+ Co-ordination for Recycling after completion of warranty inspection
Perform general administrative task for warranty matters + RMA Generation
+ RMR Generation
+ Warranty documentation and status update in CRM
+ Support customers on various post sale support related queries
Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.

Physical Requirements (if any):

Will sit, stand or walk short distances for up to the entire duration of a shift Will climb stairs on an occasional basis Will lift, push or pull up to 20 Kgs on an occasional basis Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis 20/40 vision in each eye, with or without correction, is required Must be able to comply with all safety standards and procedures May reach above shoulder heights and below the waist on a frequent basis May stoop, kneel, or bend, on an occasional basis Ability to wear personal protective equipment is required (including but not limited to, steel-toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards) All associates working on the production floor may be required to wear a respirator at any given time and thus, the ability to wear a respirator is a condition of employment and continued employment (requires little or no facial hair)

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.


Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.



Job Identification
1021454
Job Category
Post Sales Operations
Posting Date
05/26/2025, 03:57 AM
Job Schedule
Full time
Locations
808, 8th Floor, New Delhi, HR, 110001, IN
Work Schedule
Normal Shift (India)