Job Description

Key Responsibilities:
Monitor Regular dashboard Ops data refreshes

• Monitor and manage scheduled data refreshes across Power BI and Qlik dashboards as per set SOPs.
• Perform daily/weekly data validations to ensure dashboard accuracy and data integrity as per set SOPs.
• Troubleshoot and escalate any data refresh failures, latency issues, or data mismatches.
• Coordinate with Data Operations teams to address root causes of data inconsistencies.
• Maintain and update refresh logs, validation checklists, and issue trackers.
• Support minor enhancements, version updates, or changes in dashboard configuration as needed.
• Ensure compliance with internal data governance and security protocols.
• Communicate proactively with stakeholders regarding dashboard health and incident resolutions.

Answer Business user queries

• Perform structured data investigations in response to data quality issues, anomalies, or stakeholder queries using defined SOPs.
• Analyze discrepancies between source systems and dashboard outputs; identify root causes and recommend corrective actions.
• Collaborate with Data Engineering and Analytics teams to resolve data pipeline or logic issues.
• Support and drive operational enhancements in dashboard performance, data refresh cycles, and overall reliability.
• Assist in updating and refining SOPs to reflect changing operational practices and lessons learned.
• Monitor key dashboard metrics and proactively flag any abnormalities or risks.
• Maintain documentation of recurring issues, resolutions, and knowledge base updates.
• Ensure dashboards align with business rules, data governance policies, and SLA expectations.
• Participate in periodic dashboard audits and optimization reviews.

Required Skills & Qualifications:

• ~1-3 years of experience in BI operations, data support, or analytics roles.
• Solid working knowledge of Power BI (major) along-side QlikView/Qlik Sense (good to have).
• Working experience with Intermediate-Advanced SQL for data querying and validation (important).
• Strong analytical and problem-solving skills for data investigations.
• Familiarity with SOP-driven operational processes and root cause analysis.
• Basic understanding of data modeling concepts and dashboard performance tuning.
• Excellent documentation, communication, and stakeholder management skills.
• Excellent communication skills (both written and verbal).
• Ability to work independently and manage routine reporting tasks with discipline.

Preferred Qualifications/skills:

• Basic understanding of cloud platforms (Databricks)
• Experience using ticketing/issue tracking systems (e.g., JIRA, ServiceNow).
• Prior experience in improving operational workflows or automation of routine checks.
• BE/ B-Tech Computer Engineering / MCA

Skills Required