Job Description

To own and continuously improve the Reporting module within the MyHR, ensuring the availability of meaningful, accurate, and customer-oriented dashboards that support data-driven decision-making across the organization. This role is critical to monitor the performance of key HR processes (e.g. case handling, document creation, knowledge usage, survey results, GenAI usage) and ensure transparency on the value and evolution of MyHR.




In your new role you will:


Own and govern the Reporting module in

ServiceNow, ensuring alignment with MyHR roadmap and PS Excellence requirements.

Design, build and enhance dashboards

across the following areas: +

People Services backlog and Workspace handling performance.

+

HR survey response rates

and

satisfaction levels.

+

Document Creation metrics

(volumes, trends, usage).

+

GenAI usage and areas for improvement.

+

Knowledge usage and optimization (

views, searches, ratings, updates

).

Adjust dashboard logic and views based on feedback from

People Services leaders, module owners and process experts.

Monitor

data accuracy, completeness and usability of reports

.

Collaborate with

IT and Technical Experts on technical development and dashboard implementation.

Identify and propose enhancements to improve the reporting user experience (e.g.

filters, visualizations

).

Support

data preparation and reporting to showcase MyHR

improvements and platform adoption.

Explore potential to apply process mining tools to monitor and optimize HR case handling and service efficiency.

Ensure proper

documentation of metrics, data definitions and reporting concepts

.

Support enablement of

HR stakeholders

in using available reports effectively.

You are best equipped for this task if you have:

Bachelor's or Master's degree

in

Data Analytics, Business Intelligence, Information Systems, or a related technical field.

3-4 years

of hands-on experience working with

ServiceNow

reporting tools (e.g.

SPO, Performance Analytics, Dashboards

).

Strong data analysis skills

and ability to

convert complex information

into actionable insights.

Demonstrated experience in building dashboards and reporting solutions for operational or strategic use.

Familiarity with HR service delivery context is a plus, but not mandatory.

Experience with

process mining tools

is a strong asset.

Ability to

collaborate in cross-functional, international environments

.

Strong communciation and presentation skills in English

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicants experience and skills.

Learn more

about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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for more information about Diversity & Inclusion at Infineon.