Job Description

Description - External
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Reporting Analyst working Onsite in the Hyderabad, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!
What You'll Do -
Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst/Sr Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.
You'll report to the Principal Reporting & Analytics. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll:

• Lead data analysis and provide insights for continuous improvement initiatives in OPS.
• Design and implement scalable data models to improve reporting accuracy and efficiency.
• Develop database structures and reporting solutions using Looker, Studio, Power BI, SQL, and other tools.
• Collaborate with cross-functional teams (OPS leadership, clients, IT) to optimize performance and reporting frameworks.
• Participate in high level review discussions with OPS leadership and clients, representing the function in performance evaluations and OPS planning.
• Mentor colleagues within the function to enhance data analytics and reporting capabilities.

What You Bring to the Role:
Minimum 2+ years of experience in Reporting and Analytics (BPO experience required).
Must-have:

• Advanced Excel
• Power Query
• VBA
• Strong understanding of data, performance and KPI - to be able to apply in BPO operations and to interpret reporting needs.
• Working knowledge of database management.
• Knowledge of Microsoft Fabric
• Proficiency in Looker, Power BI
• Strong data visualization skills--storytelling with data
• Excellent communication and comprehension skills
• Strong time management, prioritization, and problem solving abilities

Good to have:

• Understanding of OPS excellence and process improvement tools (Lean Six Sigma, Scrum)
• Project management skills
• Experience with automation tools (Automation Anywhere, Pega)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#L1 Onsite

Skills Required