Job Description

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Who We Are

Walnut is a fast growing startup in the sales automation space, backed by top-notch investors.



We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.



We are a young company that values culture, grit, transparency, and excellence. We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.

Mission:

Own the end-to-end renewal process, ensuring timely, accurate, and value-based renewals while partnering closely with Expansion AE and Customer Success to maximize retention, minimize churn risk, and create a seamless customer experience.

Core Goals:

Drive on-time renewal execution and retention rate improvements; Ensure renewal motions are proactive, organized, and customer-centric; Free up AMs/CSMs to focus on expansion, value delivery, and strategic relationships.



This role is US working hours.

Primary Responsibilities:

1. Renewal Operations & Process Management

Own the renewal lifecycle from 120 days prior to term end through contract close. Maintain a centralized renewal tracker in Salesforce with status, forecast, and risk insights. Draft and send renewal proposals, coordinating approvals (pricing, legal, finance). Manage contract paperwork including quotes, amendments, renewals; ensuring compliance with terms and MSA.
Track auto-renewal accounts and ensure proactive outreach before renewal deadlines.

2. Cross-Functional Collaboration

Partner with: + Expansion AEs: to align renewal and upsell timing, ensure pricing consistency, and pass renewal data that informs expansion pipeline. + CSMs: to identify risk signals, customer sentiment, and ensure renewals reflect current usage and value delivered.

Finance / Legal: to manage quote accuracy, margin control, and renewal approval processes.
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3. Customer Communication

Be the primary point of contact for administrative renewal questions (not value or upsell discussions). Send proactive outreach to customers for upcoming renewals; confirming intent, updating billing contacts, addressing contract logistics.
Provide a polished, consistent customer experience in collaboration with AE/CSM teams.

4. Forecasting & Reporting

Maintain accurate renewal forecasts and report weekly on: + Renewal attainment vs. goal + Renewal risk by segment or region
+ Timing (early/on-time/late renewals)
Surface early warning signals to CSMs and AEs for at-risk accounts.

5. Process Improvement

+ Continuously refine templates, approval flows, and outreach cadences. + Identify automation opportunities (renewal reminders, quote generation).
+ Establish renewal playbooks by segment (e.g., auto-renew, low-touch, high-touch).

At Walnut, we are committed to empowering our employees to drive change and make a meaningful impact. If you are passionate about customer success and have a desire to work with a talented team, we would love to hear from you!

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