CloudFirst is a leading provider of cloud solutions, specializing in
Google Workspace (GWS)
,
Microsoft Azure
, and
Amazon Web Services (AWS)
. We empower businesses to scale, innovate, and optimize their operations through cutting-edge cloud technologies and expert support.
Job Summary:
We are seeking a proactive and customer-focused
Renewal Sales Executive
to manage subscription renewals, drive client retention, and identify upselling opportunities across our cloud services portfolio. The ideal candidate will have a strong understanding of cloud platforms and a passion for building lasting client relationships.
Key Responsibilities:
Manage and execute timely renewals for GWS, Azure, and AWS service contracts.
Maintain high customer retention rates by ensuring client satisfaction and addressing concerns proactively.
Identify and pursue upselling and cross-selling opportunities to expand service usage.
Collaborate with Customer Success and Technical teams to ensure smooth service delivery and client onboarding.
Maintain accurate records of renewal activities, forecasts, and client interactions in CRM systems.
Analyze customer usage patterns and provide insights to improve engagement and value realization.
Educate clients on new features, service enhancements, and best practices.
Meet or exceed monthly and quarterly renewal and upsell targets.
Qualifications:
Bachelor's degree in Business, IT, or a related field.
2+ years of experience in sales, account management, or customer success, preferably in cloud services or SaaS.
Familiarity with GWS, Azure, and AWS platforms is highly desirable.
Strong communication, negotiation, and interpersonal skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Proficiency in CRM tools (e.g., Salesforce, HubSpot).
What We Offer:
Competitive salary and performance-based incentives.
Flexible work environment.
Opportunities for professional growth and certification in cloud technologies.
A collaborative and innovative team culture.
Job Type: Full-time
Pay: ?30,000.00 - ?90,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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