The company GISA Pvt Ltd, based in Bhilai is established in 2010. We bring together professional culture & decades of corporate experiences. At GISA, we stand out as your trusted partners in the world of insurance.
is responsible for managing and driving the renewal process for existing customers in insurance sector. Their role focuses on ensuring customer retention, contract renewals, and maintaining long-term business relationships. Here are the key responsibilities for a Renewal Executive:
1. Managing Customer Renewals:
Handle and manage the renewal process for existing clients or accounts.
Proactively reach out to customers before their contracts or subscriptions expire to initiate the renewal process.
Ensure that renewals are completed in a timely manner to prevent any disruptions in service.
2. Customer Relationship Management:
Build and maintain strong, long-term relationships with customers.
Understand customer needs and ensure they are satisfied with the product or service.
Act as a point of contact for any issues related to renewals and help resolve concerns promptly.
3. Contract Review and Negotiation:
Review customer contracts to ensure renewal terms and conditions align with business objectives.
Negotiate renewal terms, pricing, and other contractual aspects in collaboration with legal teams.
Identify upselling or cross-selling opportunities during renewal discussions.
4. Cross-Functional Collaboration:
Work closely with the sales, customer support, finance, and legal teams to ensure a smooth renewal process.
Collaborate with the account management team to ensure that customers are engaged, and their needs are met.
5. Data Management and Reporting:
Track and maintain accurate records of all renewal activities, including customer status, contract terms, and pricing.
Use CRM tools to document and monitor renewal progress and customer interactions.
Provide regular reports on renewal rates, customer retention, and potential churn.
6. Customer Retention and Churn Management:
Identify at-risk customers and proactively engage with them to prevent churn.
Suggest product enhancements or new features that could add value to the customer's experience and increase the likelihood of renewal.
Work on strategies to improve overall customer satisfaction and retention rates.
7. Post-Renewal Support:
Ensure the customer is onboarded to any new services or features after renewal.
Provide ongoing support to help customers get the most value from the service.
8. Handling Escalations:
Manage any issues or disputes that arise during the renewal process, ensuring timely resolutions.
Act as an escalation point for customers with concerns or complex renewal requirements.
9. Continuous Improvement:
Provide feedback on the renewal process and suggest improvements based on customer feedback.
Stay updated on product/service changes to better communicate with customers during renewal discussions.
Education Qualifications required:
Bachelor's Degree
Experience in Insurance (Optional)
Postgraduate Qualifications (Optional)
Skills & Competencies required:
Communication Skills
: Strong verbal and written communication skills are essential, as you'll be interacting with clients to renew policies and explain products.
Attention to Detail
: Insurance renewal requires careful attention to policy details, terms, and conditions.
Grievance Handling Skills
: While the focus is on renewals, we need to handle any problems faced by insurance company or customers.
Negotiation Skills
: You may need to negotiate terms with clients to ensure continued coverage at favorable rates for both parties.
Technical Knowledge
: Familiarity with insurance management software and tools can be beneficial.
Job Types: Full-time, Permanent
Pay: ₹144,000.00 - ₹240,000.00 per year
Benefits:
Paid time off
Work Location: In person
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