Job Description

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Detailed Role Description
This ideal candidate is responsible for providing BMS remote support for our global strategic and local accounts. Below outlined is the desired experience and daily job roles for this profile:
Desired experience:

• Knowledge of DDC programming in proprietary programming platforms, PLC programming in FBD and / or Script or Ladder diagram.

• Knowledge of building management system protocols like BACnet, LonWorks, Modbus, OPC and others

• Exposure to HVAC domain systems and applications like Air Handling Units, Chiller/Boiler Systems, Variable Air Volume Boxes etc. and ability to engineer a turnkey solution around them.

• Ability to understand and interpret HVAC Software Control loops sequences of operation, plant schematics , system architecture and electrical engineering concepts to troubleshoot

• Experience in On-site or remote advanced technical support for connectivity/system configuration issues.

• Experience life Sciences (pharmaceutical) and/or Data Centers with EcoStruxure Building Operation SoftwareSCADA along SQL database querying and programming will be an added advantage.

• Familiarity with standard progress reporting tools and processes will be an added advantage.

• Work experience in global projects and/or in global engineering centers will be considered as an advantage.

• Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented. Able to work under pressure and with deadlines.

• Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers.

• Resolve technical inquiries raised by customers concerning the support of the SCADA system within the scope of work by adhering to the SLA
• Following the defined support process to manage case management, field service dispatch, and technical escalation to the internal team.
• Assisting customers with onboard to the CSH team, including scope, SLA, tools, reporting, and training on site team members.
• Documenting technical cases that are owned is a way to enhance my knowledge base.
• Be a self-learning learner and drive the initiative to complete all assigned training, while identifying improvements for self/team growth.

• Diploma or bachelor's degree in engineering or equivalent from a recognized university.
• Proven experience in the of BMS/EMS applications/solution (3- 5 years).
• Certification of Building management/ Energy management will be considered as an advantage.
• Computer application knowledge