Job Description

Bay Property Management Group, LLC is seeking an experienced property manager to join our growing team. This individual will be responsible for a portfolio of 150-175 doors, including single family homes, townhomes, and condos. These doors are located in the Baltimore, Maryland market. This is a primarily customer-service oriented role and will require liaising with tenants, property owners, and other constituents. You will not manage any staff for this role.** Property Management Experience REQUIRED**About the Company
Bay Property Management Group (BMG) is one of the fastest growing and highly reviewed property management companies in the Mid-Atlantic. We are currently managing over $600 million dollars' worth of property, have over 5,300 doors under management, and have 140+ staff members. BMG has a friendly and connected team, where hard work and dedication are rewarded. Come join our team and understand why a career in property management is right for you.What You Do All Day

• Manage all aspects of an assigned property portfolio of approximately 150-175 doors.

• Communicate effectively between and on behalf of multiple constituents, including property owners, tenants, regulatory bodies, vendors, staff members and others.

• Provide impeccable customer service to all clients by responding to emails, voicemails, and other communications promptly.

• Manage all work order submissions from tenants in AppFolio, assigning technicians and contractors as appropriate.

• Troubleshoot issues and work orders on behalf of tenants and owners

• Schedule service with maintenance technicians or vendors and follow up to ensure quality of work and completion.

• Approving invoices for maintenance work accurately and in a timely manner, based on provided funds from property owner.

• Maintain low delinquency and budget for property.

• Work collaboratively with multiple constituents to resolve and de-escalate potential issues that may occur.

• Lead and coordinate the turn process for properties that are vacant and being prepared for new tenants, including cleaning, maintenance, compliance, and property preparation.

• Ensure that all properties in assigned portfolio meet all the requisite codes and compliance for the location, included lead certifications, property registration, rental licenses, and other required certifications.

• Complete administrative tasks related to tracking and documenting work.

• Process move outs for security deposit reimbursement.

• Active involvement in lease renewal process.

Required Knowledge, Skills, and Abilities

• High school diploma

• Impeccable customer service skills

• Previous experience as a property manager is preferred, but not required.

• Ability to read and write professionally in English

• Knowledge of Microsoft Office Suite, especially Outlook and Excel

• Ability to read and create spreadsheets

• Able to problem solve independently and think quickly

• Able to handle tense and emotional customers professionally

• Ability to handle multiple responsibilities and tasks simultaneously

• Knowledge of basic home repair and maintenance issues, such as filter changes, appliances, seasonal cleaning, and other typical issues.

• Time management skills

*Extremely thorough and detail-oriented, particularly with email and software systems.*Salary: USD$10 per hourJob Type: Full-timeBenefits: 15 PTO days (after 90 day probationary period).Job Type: Full-timePay: ?794.37 per hourApplication Question(s):

• Is your resume submitted in English? If resume is not in English we will be unable to move forward.
• Are you able to pass a background check?
• Is your spoken and written English at an excellent professional level?
• Are you 100% comfortable working remotely?

Experience:

• Property Management: 1 year (Required)
• AppFolio software: 1 year (Preferred)