Job Description

Location:

Remote (Work From Home)

Working Days:

6 days a week (Monday-Sunday, with 1 rotational weekly off)

Shift Timings:

Any 9-hour shift between 8 AM - 9 PM IST

About the Company

Datastraw Technologies supports fast-growing D2C brands to enhance their customer communication. Our team supports these brands by addressing customer queries, resolving concerns, and ensuring every customer feels heard, supported, and valued.

About the Role

We are hiring Female Customer Care Agents who enjoy interacting with people, are patient, and can handle customer queries with confidence. The role involves assisting customers across multiple online channels and ensuring they receive clear, accurate, and helpful responses.

Key Responsibilities

Respond to customer messages across WhatsApp, Instagram, Facebook, and other platforms. Handle inbound and outbound calls for order updates, basic queries, and follow-ups. Reply to comments and chat messages promptly and professionally. Maintain accurate records of customer details and interactions in the CRM system. Coordinate with internal teams and delivery partners to resolve customer issues efficiently. Handle a high volume of customer interactions daily while maintaining accuracy and composure.

Requirements

Female candidates

with a minimum of

3 months of experience

in any customer support role are preferred. Excellent spoken and written communication skills in both

English and Hindi

. Maintain composure during difficult interactions and respond to customers with empathy. Possess basic computer skills and be open to learning new tools and systems. Must have a personal laptop and a reliable broadband connection. Must be comfortable working rotational shifts, including weekends and holidays when required.
Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Paid sick time Paid time off Work from home
Application Question(s):

Do you have a personal laptop with a webcam and a high-speed broadband connection at home? Are you willing to work on rotational shift structure? Share an example of a time when you dealt with a difficult or emotional customer. What was the issue, and how did you manage the conversation? Tell us about a situation where you had to coordinate with another team (logistics, product, or support) to resolve a customer's problem. What steps did you take?
Experience:

Customer support: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: Remote