$750 - $1000 CAD per month (based on performance and experience)
About Us:
TrustFlow Plumbing and Heating is a professional plumbing and heating service provider committed to reliability, fast response, and excellent customer care. We are seeking a motivated and professional
Customer Service Representative
to handle incoming phone calls from our customers.
Key Responsibilities:
Answer and manage incoming calls in a polite and professional manner
Record customer information, service requests, and schedule appointments
Provide accurate information about our plumbing and heating services
Transfer calls or escalate urgent requests to the appropriate team member
Keep accurate logs of calls and customer interactions
Requirements:
Fully remote role - must be available to work Canadian business hours
(Monday-Saturday 8 AM - 6 PM EST, Sunday 8 AM - 3 PM EST)
Fluent in English
with clear and professional communication skills
Previous experience in customer service or call center is an asset
Strong phone etiquette and ability to stay calm under pressure
Computer literate with basic data entry skills
Reliable, punctual, and detail-oriented
What We Offer:
Remote work flexibility
Competitive monthly salary ($750-$1000 CAD)
Training and ongoing support
Opportunity to grow within the company
Job Type: Full-time
Pay: From ?30,000.00 per month
Benefits:
Work from home
Application Question(s):
Are you available for the specified working hours mentioned in the Job description?
Experience:
Customer service: 2 years (Required)
Language:
* English (Required)
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