Job Description

Minimum Work Experience:

6-9 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level A minimum of Four (4) years of experience in Remedy a related field for Specialist level

The most critical requirement is that the candidate must have solid experience with Helix migration.

Job Objective

Manage the design, implementation, maintenance, and continuous improvement of the

BMC remedy, ensure the remedy availability, continuous operational support, and any

required development and customization to satisfy business requirements.

Functional Responsibilities:

1. Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities.

2. Development & Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs.

3. Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades.

4. Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.

5. Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts,fostering collaboration and high performance.

6. Perform other responsibilities as required by higher levels of supervision

Job Specifications

Minimum Job Qualifications:

Bachelor's Degree in Information Technology ,Telecommunications or equivalent from an accredited university

Job Types: Full-time, Permanent

Pay: ?1,500,000.00 - ?2,500,000.00 per year

Schedule:

Morning shift
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have solid experience with Helix migration ? Years in a supervisory role for lead level ? Years of experience in Remedy a related field for Specialist level ?
Experience:

Remedy: 6 years (Preferred)
Work Location: In person